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Operations Manager - Swimming Pools

Up to £35000 per annum + 38.5K OTE | Rochester

Operations Manager - Swimming Pools up to 35K + 10% bonus + potential accommodationRochesterWe are looking for an Operations Manager to take responsibility for an extensive leisure and swimming pool operation at one of the UK's leading holiday parks based near Rochester in Kent. There is a multi-million-pound investment taking place which will see 2 indoor pools, a falling rapid slide and new splash activity zone completed in 2025 transforming the curentoperatiopn into best in class in both the company and the holiday park industry. As such this is a high-profile appointment and it is essential that candidates have extensive experience managing and programming a large swimming pools operation with a strong understanding and qualification in pool plant operations and a flair for managing, coaching and developing a large team of full and part time lifeguards. As such a background in operations management working for a large leisure centre would be ideal.With several thousand owners and holiday makers visiting the park each week, this is a high footfall, fast paced and dynamic leisure operation to manage requiring excellent organisational and leadership qualities and a natural ability to lead, coach and develop your team whilst delivering the highest levels of operational excellence in a business that is totally focused on delivering an exceptional experience to every holiday maker and owner. You will also be responsible for driving retail sales of googles, costumes and associated products as well as meeting targets for premium activities and private hires of the facilities.You will need a take a flexible approach to your working week, which is a 40-hour contract, working 5 days out of 7. You will manage your own rota and be expected to work a combination of shifts during the week and up to 3 weekends out of four during the peak trading season. Out of the peak trading season there will not be the same need to work most weekends.You will be offered a competitive basic salary of up to 35K with the ability to earn an annual bonus of up to 10%. There is the potential for the successful candidate to be offered accommodation at a deeply discounted rate at the venue. There are outstanding opportunities for further career development and ongoing development with this business.Interviews are immediately available.Due to the anticipated high level of interest in this opportunity only candidates meeting the desired criteria will be contacted.

Community Sports Programme Development Manager -Nottingham

£40000 - £44000 per annum | Nottingham

Sports Programme Development ManagerNottinghamUp to £44,000+ benefits We are looking for a Sports Programme Development Manager to manage and grow mass participation of gymnastics courses and programmes in a newly expanded gymnastics centre in the Nottingham area. You DO NOT have to be working in gymnastics and know your 'cast' from your 'roundoff' to be considered because this is senior strategic commercial and operational sports development role but embracing this inclusive sport and activity with passion and purpose is a must. We would love to hear from you if you have: Strategic leadership experience within sports development, fitness and physical activity programming or children and youth activity programming.Business development experience with evidence of growing participation and the number of programmes in your field of expertise.Overseen operational delivery of a wide range of inclusive programmes.Implemented robust processes to evaluate the quality of delivery to elevate service and coaching standards.Managed, mentored and developed large coaching/instructor teams.Built strategic partnerships with schools, businesses, community groups or sport's governing bodies.Financial planning and experience in managing significant programme budgets.Strong background in customer service, including handling complex issues and managing stakeholder relationships.A child-centred mindset, with a commitment to fostering inclusivity and diversity.A flexible approach to work and willing to work some evenings and weekends.The willingness to complete your gymnastics helper, level 1 gymnastics coaching and eventually level 2 coaching qualifications if you don't already have these qualifications. For a full job description, please email your latest CV together with a brief covering letter detailing why you should be considered for this post, and we will be in touch promptly if you meet our clients' strict criteria.

Deputy General Manager

£32000 - £40000 per annum + Bonus, social events, Top UK company | Oxfordshire

Deputy General Manager Oxford - up to £32k basic £40,000 OTE Are you an experienced Manager looking to work for one of the UK's leading leisure operators?Are you looking for a career that offers amazing opportunities for growth and development?We are looking for a Deputy General Manager to work for a market leading leisure brand at one of their highest profile leisure destinations in Oxford.Our client is one of the U.K.s most loved and most successful leisure concepts offering great value entertainment, gaming, food and beverage, competitions and parties appealing to both adults and the family market. This is a fun, fast paced place to work and the U.K. wide company is renowned for harnessing their top talent and progressing them in the business, so this is a great development opportunity for an ambitious manager.What the Deputy General Manager post looks like:Customer facing - Ensuring customers have a fabulous time, every time.Team- Inspiring, coaching and developing your management team to be the best version of themselves every day.Operations- Ensure the centre is clean, safe and fully operational at all times.Commercial- Drive performance across all revenue lines and implement new business plans.Financial- taking responsibility for budgets, banking and stock control.Working a mixture of shifts including evenings and 3 weekends out of 4.Join as a Deputy General Manager, in return you'll get:The opportunity to earn a centre outperformance bonusA 40-hour contract, plus additional pay for any extra shifts you work50% off food when you are workingOne in four weekends offOptional pension plan28 days holiday & additional days holiday with length of serviceAccess to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month30% discount off food and drink for you and up to five friendsAccess to our Employee Assistance Programme (EAP) for you and your familyThe opportunity to join our healthcare cash planFinancial long service awardsA £15 donation to Barnardo's when you complete your inductionEnhanced maternity, paternity, adoption, and shared parental leave benefitsWe are keen to hear from candidates who have:An abundance of energy, enthusiasm and drive.Experience delivering an amazing customer experience in a fast-paced customer facing business such as late night venues and nightclubs, visitor attractions, bars, restaurants, hotels or health and fitness clubs.Have significant experience managing a high volume F and B operation.At least 3 year's people management and key holder experience possibly as a Club Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager, Store Manager or Centre Manager.A head for business and experience in promoting and growing different revenue linesIn addition to a highly competitive basic of up to £32,000 there is a monthly bonus of £200 and an annual performance related bonus of up to £8,000 that should take your overall package to c £40,000.There are also outstanding opportunities for ongoing training and development to become a General Manager.Please submit your CV and if you have the right level of experience.Interviews available immediately

Wellness Practitioner Hampshire

£25000 - £37000 per annum | Hampshire

Wellness Practitioners Hampshire - £25,000 basic £37,000 OTEWe are looking for an exceptional team of Wellness practitioners for the UK's finest Wellness retreat, opening in 2022 in the heart of Hampshire.Salary up to £25,000 basic with an OTE in excess of £37,000Your job is to support the Spa Wellness Manager and be part of a happy, inspired and fulfilled world class team of holistic spa professionals who, in turn, ensure the happiness of guests and members by offering exceptional standards of knowledge, service.You need to be self-motivated and help to drive performance on all aspects of wellness (Fitness Activities, Treatments, Visiting Practitioners, Wellness and Retreat Programs) and across all areas of the Spa. As well as ensuring that the highest service standards are delivered naturally and intuitively.You will follow the direction of the Spa Wellness Manager to establish and maintain key business objectives, brand standards, self-development and knowledge.The Spa is a space where we attempt to slow time. A space for restoration, reflection and personal time. Being part of the team you will endeavour to offer this opportunity to every visitor and in every interaction that takes place. And to understand and share the slow time of the estate and weave the experience into its landscape, connecting all back to nature.If you are a Wellness practitioner with expertise in the following we would love to talk to you:AromatherapyReflexologyShiatsuThai MassageHolistic Spa TherapiesDeep TissueSports MassageRemedial MassageSpa Therapies To qualify you must have the following:Hold professional recognised qualificationsExperience with a reputable industry track recordHave a caring, calm and compassionate natureRepresent a healthy balanced lifestyleKey responsibilities and accountabilities: Delivering treatments and services to the highest possible standards as outlined by company expectations.Ensure that we connect with each and every guest, each other and our environment to maximize the wellbeing experience for all.Provide support, enthusiasm, positivity and passion to your colleagues, thus developing a highly motivated team, who can deliver an excellent standard of service in all areas in line with company and international Five Star standards (Forbes and LQA)Ensure all policies and procedures are followed in line with HR policies and employment legislation.Take responsibility of your own development and learning as encouraged by the business.Ensure understanding of communication delivered by the Spa Wellness Manager, Spa Director and the rest of the Wellness team: initiate be a key part of regular team meetings.Adhere to work performance expectations and grooming standards daily.Carry out consultations, treatments and yoga classes as per operations requirements and support the reception team when needed. As applicable.Work with the team to suggest initiatives to reduce, reuse and recycle. OPERATIONS To deliver treatment services, activities, retreat programs, and overall service experience, ensuring that they are performed and executed to the highest standardsTreatment development, training, implementation and quality assurance. As and when required by the Spa Wellness Manager.Create and adhere applicable standards for guest journey, that includes welcoming, personalized consultations throughout the treatment experience and thorough lifestyle recommendations.As the wellness ambassador, embodying the wellness ethos and educating both guests and inspiring and colleagues to embrace our ethos. Interviews available immediately

Cluster Revenue Manager

Competitive basic, car allowance, pension | North London

Cluster Revenues Manager North London - Highly competitive salary Our client is a global luxury hotel group, passionate about their people and their customers.This is a fantastic opportunity to work as a Cluster Revenues Manager at their Global Headquarters in North London.If you live by your numbers and spreadsheets and like nothing more than analyzing data, then this could be just the role for you.You need to have experience as a Revenue Manager as you could be managing the revenue for up to three hotels, within this large and lavish portfolio of hotels.This is an awesome company to work for who will invest in your training and development and this role will certainly provide you with an interesting and challenging role.About the Company:This is one of the largest and fastest growing hospitality companies in the world and was recently voted as the number one company to work for in the UK. With more than 6,000 properties globally in over one hundred countries and a history spanning 100+ years, this is company is world leader in the luxury hotel market and we are delighted to be working with them.As Cluster Revenues Manager, your key duties and responsibilities will include the following :Maximise revenueTo market share and profits for multiple hotels through the strategic coordination of revenue management processes and proceduresDrive the continued development and growth of customer service standards, revenue and profits from multiple hotelsDeliver the company's mission relating to profit, people, customer and qualityEnsure that sales and pricing strategies are based on sound commercial judgment through effective analysis and reportingEnsure professional and efficient utilization of all systems, in line with company best practices and standard operating proceduresEnsure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risksEnsure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controlsIntegrate with other functions to ensure we exceed our customer's, owner's and shareholder expectationsAs Cluster Revenues Manager, some of the things you will need to have:At least 2 years in a Revenue Manager role with a similar size hotel groupThe ability to be highly analytical and numerate and obsessed with revenue managementTo be a fabulous communicator and fluent in English verbally and in writingTo be within a commutable distance of Head OfficePractical working experience within commercial revenue managementBe proficient and advanced in Excel, PowerPoint & WordStrong Analytical SkillsSound functional knowledge of Revenue ManagementExcellent competencies in Leadership, Planning and Organising, Communication and InfluencingCommercial attitude and proactive sales approachClear voice & well spokenAbility to analyse data and identify trendsCompetitive and motivatedPractical working experience in a hotel, area or corporate role relating to distribution or revenue managementExperience of managing a commercial teamGood Training/Coaching SkillsAbility to articulate and introduce change effectivelyThis is a fabulous role for the right candidate which carries a highly competitive package plus excellent benefits (including world-leading discounted hotel travel scheme, bonus, private health care and the option to work from anywhere in the world for 20 days a year)You will also receive 25 days holiday plus bank holiday, company pension, medical cover, life cover and huge discounts on hotel stays.Interviews available immediately.

Holistic Spa Therapists

£30000 - £32000 per annum + Meals on Duty, Hotel discounts | Oxfordshire

Holistic Spa Therapists £30,000 basic plus gratuities OxfordshireWe are looking for Therapists who are a passionate about holistic therapies, natural products and wellbeing for private country club and hotel in Oxfordshire.This a brand new 3,000 sqm Spa with 10 treatment rooms, 5 pools, lounge and bar set in 60 acres housed within a Grade II-listed Oxfordshire house.It will feature 108 bedrooms across the manor house, walled garden, and stables, each with vintage furnishings and warm lighting.This sprawling country estate will also feature four restaurants: a brasserie, an all-day dining space, a traditional Chinese restaurant and a wood-fired diner.In addition to the Spa, the wellness offering will also include a 25-metre swimming pool, sunbeds and a bar, while the clubhouse will include a gym, workspace, kids' club and retail space with a hair salon.If you are an experienced, skilled Therapist living or willing to relocate to Oxfordshire who has the desire to work at the most luxurious Spa with the most lavish features then please apply.Role Responsibilities:Greet and welcome guests to the Spa ensuring they feel comfortable and relaxedConsult with guests to understand their needs and preferences for Spa treatmentsProvide a wide range of treatments as set out by the Treatments ManagerEnsure Treatments are clean, well-stocked and well prepared for guestsUphold the Spa's standards for cleanliness and hygieneKeep up to date with the latest industry trends and techniquesTo attend meeting and training as requested by the Treatments ManagerPromote and sell Spa Products and Services to guestsWork collaboratively with the Spa Team and Managers to ensure a seamless guest experience About you: You must have at least 2 to 3 years of experience within the luxury Spa environmentQualified to level 2 and level 3 beauty/Spa VTCT or NVQOr hold qualifications with CIBTAC or CIDESCOLevel 3 massage with additional qualifications in Thai massage, Aromatherapy, ReflexologyExcellent verbal and communications skillsA keen interest in Holistic therapies and wellnessExperienced in delivering exceptional levels of customer serviceBenefits: Great basic salary of £30,000 per annum plus Gratuities22 days holiday, excluding bank holidays (increasing with length of service), pension and life assuranceMeals on DutyUniform laundered in-houseShuttle bus to and from the Oxfordshire areaA health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeingHotel room night and F&B discountsLots of opportunity to develop your skills and progress internallyRegular team get togethers, from regular team drinks to bi-annual partiesOpportunities to join one of our committees and influence how we do things, how we socialise and how we support the local communityGreat incentives and reward programmes including recommend a friend bonus, employee of the month and much moreShifts to be confirmed and opening times to be confirmed, shift working and weekends are to be expected.Interviews available immediately

Sales Manager Global Fitness Equipment EMEA

£65000 - £85000 per annum + Travel, company pension | England

Sales Manager Hospitality EMEA Global Fitness manufacturer & supplier up to £65,000 basic plus commission and annual bonus £85k OTE We are looking for an experienced and motivated Sales Manager Hospitality to join our team and lead the sales efforts in the Hospitality sector in Europe, Middle East and Africa.The Sales Manager will play a crucial role in driving revenue growth and expanding our revenues within hotels, resorts, and other hospitality businesses.This position offers an exciting opportunity to work with a dynamic team and promote innovative products and solutions within the hospitality industry.This is a remote role with extensive travel. Essential Functions / Major Responsibilities Sales Strategy: Develop and execute effective sales strategies to achieve revenue targets in the Hospitality sector. Identify new business opportunities and explore untapped markets. Client Relationship Management: Build and maintain strong relationships with existing clients and key decision-makers within the hospitality industry. Provide exceptional customer service and support to ensure client satisfaction. New Business Development: Prospect and acquire new hospitality clients by conducting market research, networking, and attending industry events. Product Promotion: Showcase our products and solutions to potential clients, highlighting the unique value proposition and benefits tailored to the hospitality industry's needs. Sales Presentations: Deliver compelling sales presentations and proposals, demonstrating how our products and services can address specific client requirements and challenges. Negotiation and Contracts: Lead negotiations with clients, preparing and finalizing contracts and agreements to close sales deals. Sales Reporting: Prepare regular sales reports, forecasts, and market analysis for senior management, tracking performance against targets. Collaboration: Collaborate with internal teams, including Marketing, Product Development, and Customer Support, to ensure a cohesive approach to client needs and market positioning. Education and Experience Requirements - Bachelor's degree in Business, Marketing, or a related field (MBA preferred). - Proven track record of success in sales, with at least 8 years of experience in the Hospitality sector. - Proven strong network of contacts within the hospitality industry. - Strong knowledge of fitness equipment and solutions, as well as the hospitality market. - Excellent communication, negotiation, and interpersonal skills. - Ability to work independently and as part of a team, managing multiple priorities effectively. - Results-driven with a strong focus on meeting and exceeding sales targets. - Willingness to travel as needed to meet with clients and attend industry events. Job Specific Competencies Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers. Negotiation Skills - Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome. Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge. Results Focus - Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation. Relationship Building - Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills. Education And Experience RequirementsIdeally degree educatedExcellent computer skills, including a high level of proficiency with MS OfficePrevious Sales experience is essential, distributor sales preferred, fitness background or industry experience strongly preferredPrior Trade Show experience preferredExcellent communication skillsBenefitsBasic salary up to £65,000 DOEOTE of £85,000Company pensionOpportunity to travel extensively Interviews available immediately

Head of Community Gymnastics - Nottingham

£40000 - £44000 per annum | Nottingham

Head of Community Gymnastics - Nottingham - Up to £44,000+ benefits We are looking for a Head of Community Gymnastics to manage and grow mass participation of gymnastics courses and programmes in a newly expanded gymnastics centre in the Nottingham area. You do not have to be working in gymnastics and know your ‘cast’ from your ‘roundoff’ to be considered because this is senior strategic commercial and operational sports development role. So we would love to hear from you if you have:  ·         Strategic leadership experience within sports development, fitness and physical activity programming or children and youth activity programming.·         Business development experience with evidence of growing participation and the number of programmes in your field of expertise. ·         Overseen operational delivery of a wide range of programmes. ·         Implemented robust processes to evaluate the quality of delivery to elevate service and coaching standards.·         Managed, mentored and developed large coaching/instructor teams.·         Built strategic partnerships with schools, businesses, community groups or sport’s governing bodies.·         Financial planning and experience in managing significant programme budgets. ·         Strong background in customer service, including handling complex issues and managing stakeholder relationships.·         A child-centred mindset, with a commitment to fostering inclusivity and diversity.·         A flexible approach to work and willing to work some evenings and weekends.·         The willingness to complete your gymnastics helper, level 1 gymnastics coaching and eventually level 2 coaching qualifications if you don’t already have these qualifications. For a full job description, please email your latest CV together with a brief covering letter detailing why you should be considered for this post, and we will be in touch promptly if you meet our clients’ strict criteria. 

General Manager

£48000 - £60000 per annum + Pension, social events, bonus | High Wycombe

Centre Manager High Wycombe- Leading Leisure/Hospitality Brandup to £48,000 basic OTE £60K+Interviews are immediately available for a Centre Manager in High Wycombe, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry.The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer.As Centre Manager you will be offered a highly competitive basic salary of up to £48,000 a quarterly bonus and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+.Benefits include life assurance, enhanced pension plan, 5 weeks holiday, life assurance and a save as you earn scheme with significant opportunities for training and development and career advancement.We are keen to hear from candidates who can demonstrate:* 5 + years' experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality or retail business.* Evidence of optimising sales and performance of a business unit including a significant hospitality offering* A passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues.* An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.* Are commercially astute with extensive P and L and budgetary management experience.* Who constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.* Can commit to working shifts and 3 weekends out of 4.Purpose of Role:* Responsible for the overall performance of the centre and the team to deliver financial targets and service standards * Create an environment for performance with fulfilment where our Team Members can perform to the best of their ability * Coach and mentor the team using effective communication and role modelling leadership behaviours * Contribute to the overall performance of the region; promoting innovation, best practice and effective communicationMain Duties & Responsibilities* Financial & Commercial - Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the business* Manage all controllable costs to deliver Management Profit for the centre. * Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign* Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgetsOperations* Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines* Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirements* Manage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security and legal obligations* Ensure preventative maintenance program is in place and being followed by the centre technical teamService* Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service* Exceed Customer expectations to deliver an exceptional value for money experience* Encourage engagement between the Customers and the Team Members to create a fun and friendly environment* Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the teamTeam* Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain* Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre* Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values* Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our CustomersInterviews are immediately available

Head of Asset Management

Up to £65000 per annum | Bromley

Head of Asset Management £65,000I am looking for a head of asset management to work for a leading leisure provider with multiple leisure centres and golf courses based in and around Bromley, Hampshire and the Midlands. We are very keen to talk to candidates who have held a similar role managing multiple facilities and contracts, leisure hospitality experience would be beneficial. You will be working as part of the senior management team and will be supported by an asset manager, contract manager and 3 maintenance technicians in managing the asset portfolio, cap ex investments into the estate and managing multiple contractors and partners. Reporting into the Operations Director you will also work very closely with the regional teams and the General Managers in each leisure facility.Develop and deliver the asset management strategy ensuring the investment is strategically managed.Lead the delivery of all capital investment projects and mange supplier contracts and partnerships. Value £2m in 2024.Develop and deliver the corporate sustainability strategy, energy conservation and environmental policies.Ensure the investment decisions are strategically driven, marrying the needs of the business and all stakeholdersEnsure the most effective procurement strategies are applied which best need strategic priorities and business needsEnsure asset management investment planning supports the business plan.Effectively manage risk embedding the culture of risk management throughout the business.Lead, direct, coach and support the asset management team working with you.Oversee the company's health and safety policies and procedures.​A typical month would see you working in and around Bromley and Beckenham with the other week spend between the centres in Hampshire and Birmingham. As such it is essential that the successful candidate has a car and can drive. There will be an opportunity for an element of hybrid working especially when preparing budgets, forecasts and time spend on procurement and contract negotiationIn addition to a basic salary of £65,000 my client offers a range of benefits including 29 days annual leave (including bank holidays), a holiday purchase scheme, free gym and golf membership, an employee discount and salary sacrifice scheme and access to employee assistance. Mileage is paid at 45p/mile. An ideal base location will be within 45 minutes travel time of Bromley.Interviews are immediately available.

Guest Experience Manager

Up to £50000 per annum + 62.5K OTE | Ayr

Guest Experience Manager to 50K +25% bonus + AccommodationAyr. ScotlandI am looking for a guest experience manager to work at one of the leading leisure destinations in Scotland that welcomes thousands of holiday makers each week to enjoy a huge range of entertainment, hospitality and leisure activities staying on site. This is a hugely important within the business and as one of the senior management team, you play a pivotal role in driving the experience for all the owners and holidaymakers who come to the venue throughout the year. You will be directly responsible for managing several key departments including front of house, the HR team and clubroom team whilst also influencing the senior management team across hospitality, sales, leisure and operations and the hundreds of team members who are employed across the venue. You will need to be obsessed with the delivery of exceptional customer service. Key responsibilities include: Provide visionary leadership to the Experience team, setting clear goals and expectations, and motivating the team to achieve outstanding results,.Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns.You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily,Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.Recruit, train, mentor, and evaluate your teams performance, fostering a culture of collaboration, innovation, and professional development.Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.We are keen to hear from candidates who can demonstrate: Significant experience working at a senior level within a Guest/Customer centric role/business, ideally in a high footfall hospitality or leisure businessStrong leadership and management skills, with a proven ability to motivate and develop your team,Excellent strategic planning and problem-solving abilities.Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure You will need a take a flexible approach to your working week, which is a 40-hour contract, working 5 days out of 7. You will manage your own rota and be expected to work a combination of shifts during the week and up to 3 weekends out of four during the peak trading season. Out of the peak trading season there will not be the same need to work most weekends. My client is offering a sector leading salary of up to 50K dependent on experience, the business consistently pays out on their bonus schemes of up to 25% of the basic salary .The offer an exceptional opportunity to develop your career going forward with several training and development opportunities available. There is the potential opportunity to secure accommodation at the venue in the medium term. Due to the anticipated high level of interest in this opportunity only candidates meeting the desired criteria will be contacted.

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Following the successful insourcing of Southwark Council’s leisure centres, we worked with David to recruit to a permanent Head of Leisure. It is a key, specialist leisure role, so it was very important for us to find the right person. David was a pleasure to work with. He is highly professional and personable, as well as being an expert in the leisure field. David provided us with an exceptionally strong short-list, we were (excitingly) able to appoint a Head of Leisure.

Toni Ainge , Southwark Council
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I have worked with David and Leisure People to cover a number of senior high-profile positions within the Leisure industry. David has a vast knowledge of our sector and a broad network, which meant that we were introduced to high calibre candidates with skill sets and experience matched to the roles.

 

 

 

 

 

 

Mike Lyons , Horizon Leisure Centres
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​Veronica is an excellent recruitment agent for the wellbeing industry. She has an impressive understanding of the demands of the spa environment and has been amazing to work with. Her professionalism and communication skills are outstanding and she always finds the best candidates for us. She is committed to achieving our goals and I highly recommend Veronica' as a wellbeing recruiting expert.

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​​​Veronica has worked closely with Hilton over the last 12 months supporting our recruitment needs within the EMEA team. I have found Veronica to be a great support – she provides good calibre / relevant candidates, is very grounded in her approach and is a pleasure to work with. This has led to a successful partnership through some challenging assignments.   

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There isn't a more professional and supportive recruitment agency in the market. From both sides of the spectrum; the constant support and contact is of huge value, whilst understanding exactly what the client wants and matching that to the perfect candidate. 

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I changed career sectors from retail to leisure and Leisure People were pivotal to my success. Not only have they personally mentored me but have aligned my skills, capabilities and leadership to the right opportunities. A must for anyone taking their career to the next level. 

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In an industry that is awash with recruitment agencies, Leisure People stand out. They have been an excellent sounding board for some complex challenges and their honest and open approach is refreshing. They are extremely well connected and in touch with the leisure industry. 

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Imperial have partnered with Leisure People for a number of years. They have provided us with a range of staff from Lifeguards to Senior Managers. They understand our business, priorities, personalities and operating models so they can always provide us with pragmatic, like minded and most importantly hireable people!

Head of Sport/ Assistant Director Commercial Services, Imperial College London
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I have been fortunate to have worked with Leisure People for a number of years, and they have always delivered, always over and above of what has been asked. As a business, they carry a wealth of expert knowledge in recruitment, and further to that, have a level of integrity and credibility that is hard to match.

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Leisure People have the ability to source high quality candidates and place value on quality over quantity when sharing candidate CV's. Their in-depth knowledge of what is going on in the marketplace and solid relationships sets them apart from other recruitment agencies, especially when sourcing more senior candidates.  Their honest, pragmatic response is refreshing. 

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I have worked with Leisure People on our senior management needs for the last 15 years. They are always highly responsive, discreet, thorough and targeted giving me a shortlist of quality candidates for the required roles. I have absolute trust they can get the job done and really understand the type of person who fits our culture. 

Operations Director, Roko Health Clubs
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I just wanted to thank Leisure People for all the great work and partnership through our recruitment process. Two weeks ago we had five open roles for an entirely new concept and virtually no talent in the pipeline. Fast forward to today and I am really excited by the team we have pulled together with their leadership. Thank you for all your hard work in getting us to this point. I look forward to working with you again on future talent acquisition needs. 

VP Boating Services EMEA, Brunswick Corporation

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