Commercial Manager - Leisure Attraction - Up to £40,000 - Basingstoke

We are looking for a charismatic, customer centric, operationally sound and commercial astute leader to help drive the commercial performance of a wonderful historical leisure attraction in Basingstoke, whilst also working as the number two for the attraction.

This newly created role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.

Key responsibilities:

• Coach and inspire the service teams to deliver an incredible customer experience and ensure sales opportunities are capitalised on.
• Ensure secondary spend opportunities are maximised across retail, food and beverage and events through upselling, promotions and events.
• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
• Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
• Act as the General Manager in their absence including every other weekend.
• Support the General Manager on developing the overall business strategy to improve commercial performance.

Benefits

• Opportunity to develop and evolve the role further.
• Ongoing mentoring and development to support with future advancement to General Manager and beyond.
• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
• 5% employee/7.5% employer pension
• 25 days annual leave plus bank holidays
• Life assurance 3x annual salary
• Health cash plan.
• Discounts on retail, leisure, going out and holidays
• Generous occupational maternity, paternity, adoption and sick pay.
• Working a 37-hour week mainly 9-5

The person

• Outstanding leadership skills; experienced in coaching, developing, inspiring, influencing, and driving performance of service and operational teams.
• Service and Operational Management experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, retail or hospitality operation industry possibly as a Deputy/ General Manager, Operations Manager, Commercial Manager, Centre Manager or Venue Manager.
• Experience in driving ancillary income by delivering a superior proactive customer experience.
• Experience of managing budgets and reading managing income and expenditure lines.
• Have your own transport or living local to Basingstoke.
• Able to work the odd evening for a big event and every other weekend.
• Ideally have an interest in arts, heritage, and culture and enriching the lives of whole communities.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.