Duty Manager large leisure complex in East Sussex £24,500

Our client is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles.

Their purpose is to promote active lifestyles and to be at the heart of the improvement of health and wellbeing in the Community.

They are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements.

They manage 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex and provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.

While they offer a range of facilities and activities across their multifunctional spaces, the team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.

Summary of Main Duties

As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer's experience.

About you:

Customer focused
Driven and Enthusiastic
Passion for providing exceptional service
Can do attitude
Pro-active
Team Player
Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances.
Good organisational skills.
Leadership and coaching experience.
Excellent time management.

Benefits:

Basic salary of £24,500
33 hour week
Pension
Gym membership

Main duties:

Staffing and Staff Management

To act as role model for the site team at all times.
To inspire your team to strive for excellence at all times.
To manage your team and ensure that they are following established policies and procedures at all times.
Report all man management issues that may arise in relation to sickness, discipline, grievance, equality, maternity etc to the Senior Operation
Work with the Senior Operation Manager to develop and maintain good staff relationships and communications within the Centre.
To assist in the recruitment, training & development of staff and lead on the induction of new staff in operational roles.
To provide ongoing training, coaching and leadership to ensure customer service standards are exceeded and staff are working to their maximum potential.
To undertake regular reviews and 1-2-1's with staff.
Manage and monitor rotas on a daily basis to ensure that staffing is in place to deliver a safe and effective service.

Health and Safety

Ensure sites adherence to spirit, principles, structure and practical application of the Health and Safety policy.
Report all Accidents and Incidence through adherence to corporate systems and processes.
To lead fire drills to ensure that centre employees and coaches are familiar with procedures and ensure fire drill records are completed.
Ensure that First Aid equipment is available and usable.
In the Senior Operation Managers absence to be responsible for overall health and safety requirements of the centre, equipment, premises, and users during centre opening hours.

Finance

To ensure that financial regulations, including the collecting of cash, are adhered to. Report any discrepancies to the Senior Operation Manager and/or Head of Finance immediately.
Ensure that booking procedures as set out in general and financial instructions are followed.
Reconcile daily sales and monies received.
Check goods received against orders placed and ensure any discrepancies are reported to both the Senior Operation Manager and the supplier.

Performance

To supervise the operational needs of the Centre as instructed, ensuring maximum community use of the facility through a varied programme.
Ensure the Centre operates to the documented quality management system.
To undertake any tasks required from cleaning, reception and administration to managerial and promotional activities.
To open and close the facilities in accordance with the publicised hours and to be directly responsible for the security of buildings and their contents.
To work with the Senior Operation Manager to help implement initiatives to improve service provision and generate revenue.
To strive for excellence in performance by supporting the Senior Operation Manager in both achieving QUEST, or other external quality awards as directed, and using them as an ongoing tool for continuous improvement.
To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Senior Operation Manager/Maintenance Engineer should it fail to meet the required standard.
To undertake routine checks and maintenance in the Plant Room including backwash of filters.
To maintain the NPLQ qualification by attending regular training sessions and to attend any training as deemed appropriate by the Manager.

Cleanliness and Maintenance

Lead site teams on a daily basis to achieve the highest standards of presentation, with regards to facilities, staff and service.
Complete stock checks of materials and order replenishment when required; control their use and security.
Maintain the highest standards of cleanliness throughout facilities as directed.
Conduct regular patrols of the facilities, ensuring maximum cleanliness and security.
Ensure accurate reporting of maintenance issues through the adherence to corporate systems and processes.
Ensure accurate monitoring of maintenance standards through patrolling sites and reporting through the defined communication channels.