General Manager - New Opening High Profile Attraction

65K +15% bonus - Canary Wharf

I am recruiting for a general manager in Canary Wharf to launch a market leading multi-million-pound turnover high footfall premium competitive socialising venue based around an award-winning gameshow, Based over 2 floors, with 6 bars and a comprehensive high-end street food style offering. this 500 capacity high-profile leisure attraction targets the corporate clientele as much as families and groups of all ages looking for a great fun leisure experience. It is expected to generate a turnover in excess of £10m with a 60/40 split of admissions/F and B and will employ a team of 130 full and part time staff. The venue is due in open in early 2024 and we are looking for the GM to start in late November and to plan and oversee the recruitment and training of the team and prepare fully for the eagerly awaited launch. We are keen to hear from GM candidates who have a proven track record in Central London managing a large premium hospitality/leisure venue or visitor attraction. Responsibilities include:

• Ensuring high performing operational management and financial efficiency of the venue and attractions.
• The maximisation of on-site secondary revenue generation, and high levels of customer satisfaction
• Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating, and leading a senior management team of 5 and large teams of front-line staff..
• Have a passion and flair for developing and coaching your team at all levels.
• Working closely with the marketing team to deliver a targeted and seasonal plan throughout the year.
• Optimising group and corporate bookings, running timely and appropriate promotions.
• Managing key partnerships and stakeholders including the local media.
• Providing timely and accurate performance information including daily sales reports for all departments.
• Collect, analyse and present data and insights to suggest revenue enhancing alterations to operations including opening hours, programming and pricing..
• Ensuring food & beverage operations achieve margins, optimise stocks and minimise wastage.
• Optimise and deliver budgets across multiple cost lines - staffing, marketing, consumables.
• Monitoring and providing feedback on the operation of ticketing and POS systems.
• Overall responsibility for health and safety throughout the venue

The position is hands on, and you will be expected to lead your teams from the front, you will be working a combination of shifts, typically between 10am and midnight with 2 weekends out of 3. In addition to a basic salary of 65K the position offers an annual performance related bonus of up to 15%, benefits include 32 days annual leave, significant discounts off F and B and exceptional opportunities for career progression.

Due to the anticipated high level of interest in this opportunity only those candidates meeting the above criteria will be contacted.