Spa Assistant Treatment Manager Luxury Boutique Hotel, Cotswolds

Up to £30,000 plus Gratuities OTE of £32,500+

Our client is a small, eclectic group of luxury hotels, restaurants & spas, situated in the beautiful Cotswold's. With a strong family feel, the company culture runs throughout each of their venues, each with their own unique character.

Nestled within the grounds of this beautiful property is our award-winning Spa, a state-of-the-art gym & fitness sanctuary for ultimate wellbeing.

We are looking for an experienced, passionate Spa Therapist looking for the next challenge. You will be assisting our Treatment Manager to lead our team of Spa Therapists to excellence

As a key member of the Spa's senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience.

We are looking for an Assistant Treatment Manager to join our team to work closely with our Treatment Manager to support in leading a team of 20+ Therapists. This is a hands on role delivering exceptional treatments to guests as well as responsibility for overseeing the day to day operations of the Treatment department. This role includes working towards set Spa budgets, delivering training, stock control, dealing with directly with client complaints, team welfare, delivering exceptional treatments and always prepared to step in to avoid a crisis with a can do attitude.

The Role:

• Personally deliver spa treatments to guests and set a high standard for the team, ensuring every guest leaves feeling rejuvenated and satisfied
• Responsible for overseeing the days operation of the Treatment department, conduct morning briefings, manage daily absences, maximise availability and treatment revenue potential, team well-being, dealing with any staff or client complaints and ensure a smooth journey for the team and guests.
• Support our Treatment Manager to lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments
• Conduct biannual appraisals alongside our Treatment Manager and ensure team development and welfare
• Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends
• Assist in delivering fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard
• Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved
• Organise and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best
• Work towards achieving treatment revenue targets by implementing effective strategies and maximising sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets

Skills:

• Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry
• Leadership experience - preferred
• Ability to inspire and mentor a team towards achieving common goals
• Excellent communication and interpersonal skills to build strong relationships with team members and guests
• Strong organisational skills
• Attention to detail for effective stock control and operational management
• Flexibility to work on weekends and adapt to a fast-paced spa environment
• Qualified to NVQ level 3 Beauty or equivalent
• Own transport - Essential

The Package:

• Great basic salary of up to £30,000
• Share of gratuities of £200+ a month
• OTE of £32,500
• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Air- conditioned treatment rooms
• Service charge and tips
• Meals on duty
• Staff gym membership
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 25% off retail products
• 30% off treatments
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (£500 bonus)
• Available 24/7 with practical advice and support through employee assistance programme
• Take home goods
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.